So often, during a conversation, someone will ask me a question where as I am answering I say to myself,’This would make a great blog post!‘ I had just such a situation happen last week at the Atlanta Pampered Ladies’ Expo.
As I was manning my massage chair, waiting for the doors to open, a nearby booth mate asked, “Who is your best type of client?”
My best client is one who has never had a massage before, but have always wanted to get one. They want ask a lot of questions, but they don’t want to feel they are pestering you by asking a lot of questions. I encourage the questions, because I would like you to understand what your body is telling you. As Sy Syms would say, “An educated consumer is my best customer.” (Yes, I’m that old!) I try to relate information in plain English, so that the jargon doesn’t confuse or disinterest the client. (My husband is a computer programmer, so when he uses technical jargon to convey his story, I tend to look like the
RCA/Victor dog.) Now, if the technical jargon doesn’t throw you, I’ll use it. It also helps keep me sharp on my anatomy; what muscles work together to do a specific action and what muscles work against each other. I also try to throw in some humor, because if it’s even a little funny, the message tends to be memorable.
I’ve had all kinds of questions thrown at me, so not too much tends to throw me off my game. If I don’t know, I don’t know, but I’ll do my research. This way, we learn together! So come on, ask those questions, you’ve always wanted to ask!
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