Tagged: massage

Client Question – What Kind of Client is Your Favorite?

Got a Question?

Questions are free – Ask away!

So often, during a conversation, someone will ask me a question where as I am answering I say to myself,’This would make a great blog post!‘ I had just such a situation happen last week at the Atlanta Pampered Ladies’ Expo.

As I was manning my massage chair, waiting for the doors to open, a nearby booth mate asked, “Who is your best type of client?”

My best client is one who has never had a massage before, but have always wanted to get one. They want ask a lot of questions, but they don’t want to feel they are pestering you by asking a lot of questions. I encourage the questions, because I would like you to understand what your body is telling you. As Sy Syms would say, “An educated consumer is my best customer.” (Yes, I’m that old!) I try to relate information in plain English, so that the jargon doesn’t confuse or disinterest the client. (My husband is a computer programmer, so when he uses technical jargon to convey his story, I tend to look like the

Have you ever had someone talk to you, and you looked like this?

Have you ever had someone talk to you, and you looked like this?

RCA/Victor dog.) Now, if the technical jargon doesn’t throw you, I’ll use it. It also helps keep me sharp on my anatomy; what muscles work together to do a specific action and what muscles work against each other. I also try to throw in some humor, because if it’s even a little funny, the message tends to be memorable.

I’ve had all kinds of questions thrown at me, so not too much tends to throw me off my game. If I don’t know, I don’t know, but I’ll do my research. This way, we learn together! So come on, ask those questions, you’ve always wanted to ask!

Are your feet holding your whole body hostage?

I walked a 5K this past weekend for the American Cancer Society in Atlanta. Now normally, it wouldn’t be a big deal, but I’ve had breathing issues most of this year, so walking even at a brisk pace was a challenge.

I walked it, in better time than I had the last time (I came in with the truck that picked up the cones at my last 5K). I was so happy that I went shopping to treat myself for a job well done, and was out for hours.

When I got home, hours later, I was tired, but wasn’t as tired as I had been in the past walks. My feet felt fine, but apparently were beginning to throw a serious hissy fit. As I slept, my feet held a meeting with the muscles in my calves.

If you've been on your feet for most of the day, and you haven't taken care of them, be prepared to be taken hostage by them.

If you’ve been on your feet for most of the day, and you haven’t taken care of them, be prepared to be taken hostage by them.

They regaled my calves with stories of abuse and mistreatment, and after all the stories, the calves believed my feet! In solidarity with my feet, my calves began to twitch, ever so slightly, my brain didn’t even notice. My feet were really upset that the brain still didn’t tell me to get up, that they gave an ultimatum – move that leg one more time, and SEE what happens next!

Again, as far as the brain was concerned, it was off the clock. ‘Time for maintenance, please come back later,’ the message replied. As I fell back to sleep, my legs shifted into a more comfortable position, and the feet seized the opportunity to wake me up.

The foot began to curl, as the calf muscles contracted. Just before it fully seized up, I bolted out of bed, and almost stood up on my foot, like I used to when I would get a Charlie horse. Once I calmed down, I took deep breaths, massaged the muscles, and got in that knot before any of the other muscles tried to gang up on me.

Now, as a massage therapist, I should know better. Yes, I see you shaking your head as you read the post. Everyone has a slip now and again.

Here’s how you can do better than I did. If you don’t take care of your feet, no matter how long your to-do list is, your feet will take your whole body hostage.

– After doing an activity, such as a 5K or a run, have a banana. The magnesium in the banana will help feed the muscles the nutrients they need to regulate and repair. Don’t like bananas? Here is a link of magnesium rich foods.

– A cool water bottle rolled under foot will help soothe sore soles. A golf ball will help address knots, but don’t press so hard, the cramp in your foot may just get worse. Apply pressure to your level of comfort only.

– Self massage always helps when you just want to take care of that knot that’s been bothering you. Again, digging into a knot may not be the best idea; bruises look cute on noone.

– Warm ups before and gentle stretching afterwards helps the muscles prepare for and recover from an activity. This is a hotly contested idea, and opinions vary widely. I’d rather let my muscles know that they’re getting ready to work, than to cramp up in the middle of an activity. Check out the last post – Leg Cramps – for some great stretches that you can do for your legs.

– A pre-event massage helps warm the muscles up and prepare them for your upcoming activity, as a post-event massage will help the muscles calm down and recover. If your event has therapists on site, go and check them out. They are there to help you!

Why do I like doing chair massage?

I’ve been asked by many people why I like to do Chair Massage over Table Massage. As often as I’ve answered this question, I hadn’t answered with the same singular answer. Here are a few of the reasons that I’ve given –

1- It’s a non-invasive way of getting people to enjoy a massage without taking off all of one’s clothes. You get pampered, fall asleep and feel better all in one session. It is the most fun you can have while your clothes are on.

To some, Chair Massage can be daunting.

One of the biggest fears of people have about getting a Chair Massage.

2- I enjoy the traveling of it all. I used to work in a spa, and as much as I liked it, I didn’t get to travel. I was new to the area, and I didn’t get to see but for what in the area of the spa and home. Being able to travel gets me out of my comfort zone and I see more of Atlanta and the surrounding area.

3- It takes the excuse of ‘I don’t have time to take care of myself‘ out of the equation. If I come to you, you are able to de-stress and not have to travel to the spa to do it. Not only have I done massages in the office, I’ve done chair massages at several networking events, launch parties, airports, hospitals, parks, garages (yes, garages – Outdoor event in Atlantic Station – it rained cats and dogs!) and stadiums.

4 – It allows you to get together with your friends and have a great time! When you get together, it adds another level of care to your event. During the weekend, especially during football season, if you aren’t into the game as much as your partner is, you both can have a good time – you are getting a massage and relaxing with your friends; your partner is watching the football game. Everyone comes out a winner (unless your team loses!)

5 – It gets what you need done in a short period of time. Don’t have time for a full body massage, but your neck and back hurt? Get in the chair and take a 15 minute vacation! You’ll wake up refreshed and revived.

6 – It helps you to understand why your body aches the way it does. I try to explain your knots in layman’s terms, so that you are able to do self-care, between your massage sessions.

7- I get to go to the AmericasMart at least twice a year. Store owners and buyers come in from all over the world to buy products for the upcoming season for their stores. It combines my loves – seeing new people, food, shopping and massage.

What questions do you have for me in regards to massage therapy? I’ll do my best to answer any questions you send my way!

What ‘NOT’ to Say to a Therapist (Part 3 of 3)

This is the final part of the series. If you’ve missed part one or two, you can click here and here.

What NOT to say to a massage therapist

17.         I don’t drink water. Before I was a massage therapist, I was in the same camp. I didn’t drink water AT ALL. My body let you know I didn’t either – my skin was compared to elephant hide, and I had severe acne. During a massage class, my classmates were brought up to look at my back, to see what dehydration looked like. (That really happened.) Now that I drink much more water than I have in ages, my skin is much better, and although my acne hasn’t completely cleared up, I cannot be mistaken for what high schoolers would call a ‘pizza face’.

18.         I’ve been told I give ‘pretty good’ massages. I’m glad other people think you have good hands. It’s a very good talent to have, but a few classes under your belt would not hurt! This way, you’ll know how to help someone, as opposed to making a situation worse.  Hey, people may just say that you give excellent massages then!

19.         I just came in from work; Sorry I didn’t take a shower. Unless there is thick green smoke wafting from you, body odor can be dealt with. Now with that being said, don’t jump into a porta-potty on the way to your session.

20.         I didn’t shave. I would SO rather massage a hairy body, than a stubbly one. But that’s just my preference. When you shave, you remove a layer of skin cells. You have no idea what media the therapist is using for your massage. As a result, you may end up with clogged pores or blackheads. What would you rather have – a hairy body, or backne (back acne)?

21.         Do I ‘have’ to tip? This is a *very* sensitive subject among Massage Therapists. Some therapists get fairly upset by not getting a tip. Talking to a therapist that I look up to, he put it this way –

If you’re paying full rate for a massage — tip or don’t tip, it doesn’t matter to me. I set the price at a livable wage for myself.

If you’re getting a discount because you’re on a fixed income — don’t tip. Treat your family well — except maybe at the holidays (nice, but not necessary).

If you’re redeeming a gift certificate that someone else bought — well, the buyer should have included the tip.

If you’re redeeming a gift certificate that I donated to a non-profit — definitely tip — there is still overhead associated with that massage and the opportunity cost of working for ‘free’ vs working for a paying client.

As far as I’m concerned, tip if you feel that you’ve gotten a good massage. If you can’t afford to tip, don’t feel bad about it, please. I’d much rather you feel better, and tell others about your experience. You won’t get a lesser experience because you don’t give a tip. But this is my personal opinion, based on my own experiences.

Well, what do you think? Do you have any questions or comments that weren’t covered in these past posts? I would really LOVE to know!